1. Managers make mistakes by:

A.Failing to remove the obstacles that the team or department will face when trying to make the change

B.Failing to adequately communicate the vision

C.Failing to create a real sense of urgency

D.All of the above

Question 2

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This is the process used to get workers and managers to change their behavior and work practices.

Select one:

A.Unfreezing

B.Change intervention

C.Refreezing

D.Thawing

3.

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________________ is the first of the change transition stages in which an individual goes from a state of being unready to change to being ready and willing to take the first step.

Select one:

A.Change

B.Unfreezing

C.Intervention

D.Refreezing

Question 4

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Forces that produce differences in the form, quality, or condition of an organization over time are called:

Select one:

A.Change forces

B.Resistance forces

C.Process forces

D.Unfreezing forces

Question 5

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__________________ is the opposition to change resulting from self-interest, misunderstanding, distrust, or a general intolerance for change.

Select one:

A.Unfreezing

B.Refreezing

C.Resistance to change

D.Change intervention

6. Describe the basic change process.

Select one:

A.Unfreezing, modify, resist, modify, refreezing

B.Unfreezing, coercion, refreezing

C.Unfreezing, change and refreezing

D.Change, resistance, authority, explain necessity, group chat, refreezing

Question 7

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A physicist and a social scientist named _________________ helped define a model in the 1950s that has been called a cornerstone model for understanding organizational change.

Select one:

A.Kurt Russell

B.Luke Lewin

C.Kurt Vonicut

D.Kurt Lewin

Question 8

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Supporting and reinforcing new changes so that they become permanent is the definition of which stage of change?

Select one:

A.Unfreezing

B.Unthawing

C.Freezing

D.Refreezing

Question 9

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__________________ occurs when people focus on a central event and miss a very important side issue that happens at the same time.

Select one:

A.Change management

B.Change blindness

C.Change resistance

D.Change intervention

Question 10

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This is the set of values, beliefs, and attitudes shared by organizational members that determine the accepted way of doing things in a business.

Select one:

A.Unfreezing

B.Organizational culture

C.Refreezing

D.Change intervention