1. Managers should sometimes avoid communicating their true feelings and thoughts, when doing so might jeopardize? T/F. 2. The principles of supportive communication are universl, and, in general, the diffeences among cultures do not reduce the effectiveness of principles. T/F. 3. Even when organizations use state-of-the-art technology and tools, supported by effective communication and best practices for virtual teams, the virtual teams will usially fail to achieve positive results becauze of the difficulties that occur when teams work virtually. T/F. 4. The principles of supportive communication are universal and in, general, the differenfes among cultures do not reduce the effectiveness of the principles? True/False. 5. Understanding how to adapt your own communicstion style can help you build relationships with a boss or a peer who has a strong and different communication style from your own because you would be able to adapt to the differences in communication syles. T/F. 6. When breakthroughs are needed and when origibal ideas are necessary for successful problem solving, the investment approach to creativity is most appropriate. T/F. 7. Conceptual blocks are mental obstacles that constrain the way problems are defined and that limoy the number of alternative solutions thought to be relevant. T/F. 8. To be effective, managers should treat the most urgent taks as the most important ones. T/F. 9. To effectively get at the root of the problems, managers should focus on personal traits of employees when communicating the employees mistake. T/F. 10. Managers of virtual work teams cannot hold individual team members responsible for meeting deadlines for accomplishming tasks they cannot really evaulate individual behavior on a virtual team.

These are all true/false questions