Question: 1 . Managing quality and performance: Camp Bow Wow case study Watch the following video in which owner Sue Ryan and manager Candace Stathis talk

1. Managing quality and performance: Camp Bow Wow case study
Watch the following video in which owner Sue Ryan and manager Candace Stathis talk about Camp Bow Wow, a provider of dog care services. Then answer the questions that follow.
Sue says, I want to be the best, and goes on to discuss standards of customer service. She would be if she monitors online review sites for positive and negative comments about how Bow Wow employees treated customers dogs.

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