Question: 1. Measuring performance, comparing against a standard, and taking corrective action are all part of the: a. supervisory process. b. control process. c. value chain

1. Measuring performance, comparing against a standard, and taking corrective action are all part of the: a. supervisory process. b. control process. c. value chain process. d. none of the above. 2. Variances in performance that can be expected in all activities are called the: a. measurement process. b. standard deviation. c. range of variation. d. benchmarking. 3. A is a visual representation of the sequence of events for a particular process. a. flowchart b. scatter diagram c. cause-effect diagram d. control chart 4. Which one of the following is not a type of control? a. Preventive control b. Concurrent control c. Immediate control d. Corrective control

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