1. Michelle is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about
A) the chain of command
B) the organizational structure
(C) the organizational design
D) decentralization

2. In the early 20th century, automobiles were made one at a time by craftsmen who could perform every operation necessary to build the car. Henry Ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introduced
A) departmentalization
B) work specialization
C) centralization
D) formalization

3. If top managers make key decisions with little input from below, then the organization is
A) less mechanistic
B) more decentralized
C) less formalized
D) more centralized

4. Which of the following factors would require a more decentralized organizational structure?
A) when the lower-level managers want a voice in decisions
B) when the lower-level managers are not capable of making decisions
C) when the decisions to be made are not significant
D) when the company is large

5. The process of grouping jobs together is known as
A) departmentalization
B) centralization
C) formalization
D) organizational design

6. After extensive job cuts to reduce costs, upper level managers are spending significant amounts of time solving problems in the production units. Lower level managers are resentful that they cannot make decisions for their own units. What recommendation would you make for this firm?
A) Reorganize, departmentalize around customers instead of products.
B) Formalize, write explicit job descriptions, rules, and procedures so the upper managers won't have to decide each case individually.
C) Centralize, create a department that does nothing but make decisions.
D) Decentralize, give authority to the lower level managers regarding events in their own units.

7. The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the
A) employee power distance
B) unity of department
C span of control
D) chain of command

8. Departmentalization based on location. groups jobs on the basis of territory or physical
A) customer
B) product
C) geography
D) process

9. A(n) organization is highly specialized and rigidly departmentalized.
A) organic
B) complex
C) learning
D) mechanistic

10. GlaxoSmithKline would become more the priorities and allocate the resources. if it starts allowing its lab scientists to set
A) profitable
B) mechanistic
C) diversified
D) organic