1. Most clients will pay for their trip much before the deadline is set True

False 2. A good way tr keep passengers alert while on tour is to give them shopping time after breakfast. True false

3. It is a good idea to have passengers memorize the motorcoach number. True False 4. It is acceptable for city guides to use note cards for their commentary. TRUE False 5. It is said that 75% of people are afraid of public speaking

TRUE

FALSE

6. Customized tours and charter tours are basically the same thing True False 7. Publicity and advertising are promotional information for which the tour operator must pay. True False 8. New tour conductors are often taken on training tours so they can get on the job training. True False 9. A general city tour is recommended as one of the last activities in a tour itinerary True False 10. Which of the methods is NOT a good way to negotiate a hotel rate for your group? a. Negotiate in person b. Request a written confirmation of agreed upon conditions and prices c. Be aggressive, not assertive d. Do plenty of advance research 11. Which of these statements is NOT an advantage of city and site guiding? a. Can be a centre of attention performer b. Can be an authority on a destination c. Not responsible for a group 24 hours a day d. Can travel to many different countries as part of the job

12. One consumer objection to tours is the dislike of buses. True False 13. On city tours, stops for bathroom breaks and photo-taking are best after minutes of travel. a. 30 minutes b. 90 minutes c. minutes d. 60 minutes e. 120 minutes 14. Tour managers are most commonly employed by tour operators True False

15. Seat rotation is highly recommended for city tours. True False 16. Tours operated for a private group are called per capita tours True False 17. Most tour conductors talk about culture, major industries and leisure activities at red lights. True False 18. According to the text, surveys have indicated that group travel is growing at a rate of _ per year

10%

4%

5%

24%

15% 19. When a tour guide prepares their material to speak on the tour this is referred to as commentary True False parch 20. Which is a potential arrival problem at a hotel? a. an occupied room b. unsatisfactory room c. no towels d. all of the above

e. none of the above 21. On multi-day tours, one important special routine is tracking the luggage of your clients True False 22. Tour conductors most commonly get paid per hour like most employees. True False

COURSE TOURISM

SUBJECT: TOUR AND PACKAGE