1. Ms Lisa receives a negative message from her program leader, Ms Suzy, and responds in defensive manner to it. Her reaction to the message is an example of a. Interfering b. Encoding c. Decoding d. Providing feedback 2. Which of the following statement is not an advantage of face-to-face communication? a. The sender can solicit immediate response from the receiver b. The sender can reach out to many people at once c. The sender can seek to clarify misunderstandings or inaccuracies in the message d. The sender can read the useful nonverbal signals from the receiver 3. Differences in education level, experience, culture, and distractions such as noise, poor setting of the room and intrusions are examples of a. Poor encoding b. Interception c. Interference d. Poor decoding 4. Which of the falkning principles should you camply when preparing is comrnunicalte business with an intvitsual from a dilferent culture? a. Refrain from asking for help because you will appear ignorant th. Conduct business exactly the way the ather cullure would c. Establisht retwork op locale outer people who have contacied the specific culture, allerid the Iraining workstaps or leam the language d. Act as you would normally act in your twn culture 5. One benefit of using a sponadsteret is the ability to a. Expetite the protuction of a docurrent ard improve the qualfy of the message b. Farecast ard make beller firancial decisions c. Assist groups in writing callabaratively d. Retiuce the lime and expersee of commuting 6. Corrmunication in successful work teams a. Is allected primarily by trust building and shared leatsership b. Is the same as the process of communication in tratitional arganizations resclution d. Refes on harizantal rather than vertical information flow 7. Which of the follkwing stalement is NOT Lree? a. A group thusl go through a develapment process to begin functiaring as a team b. Tearn members need training in problem solving, gosel setiring and conllicl resclution c. The self-tirected work leam can become the basic arganizational builting block un help assure stoccess in dyramic global competition d. Skellis far soccessful participation in bearn emirorments are the same as thase far success in tratilional argarizations 8. Vicear wants a colleague in anouther depariment ba read the final revision of the deparimerits to several mariagers for their feedback pribr ta its preseritation in two days. What is the mast elfective medium to accorrplish these two tasks? a. Fax machint b. Mernorandurn c. Erriail d. Teleconferencing 9. In canfronting the international prablems caused by lack af language training, good atwice for Malaysiars is to a. Be glad that Malay is used sa witely for business trarsactions and nat be averly concerned with the need for knawing ather lariguages b. Try to acquire second language skills if possible, or al lesast acquire a few words in the language of your atudiernte c. Expect business represtentatives of other couritries to know Malay languaige d. Ahays lravel with an inlerpoeler 10. Which of the follawing is the mast significart and linal slep in analysing an ethical dilemiria? a. Delermine whether the allerrative vialates any argarizational codes of ethics t. Use elhical principles and theories lo assess whether the allerrialive is ethical c. Itientify the legal implications of the alternative course of action and delermine whether il corriples to conitractual agreements ard conriparry policy d. Consider whether the allemative would likely to be chasen by mentuers of the upper management in your crganization