1 Normal 1 No Spac... Heading 1 Heading 2 aby A EI Font Paragraph - To keep using Word without interruption, activate before Tuesday, April 26, 2022 Styles Activate The computerized medication administration record (MAR), was a chart of all of the medications administered to a patient by a hospital Abigail a programmer/analyst in the Management Information Systems department, led a team to computerize the MAR The team had been working on the pilot project for a year and hoped for a smooth execution Communication flowed freely between the team and two of the ultimate end users the pharmacy and the billing department However, not much information seemed to pass between the team and other end users of the MAR, such as nursing The Director of Nursing did not support the change to the MAR system She preferred doing work the traditional way and rarely accepted change without resistance. She felt that the nurses had only limited information about the MAR project and that its benefits were unclear. Furthermore, an undercurrent of antagonism surfaced because of the murses' frustration over the MAR project. Also, top-managers were not leading the change. The computerized MAR was launched and immediately failed. By 10:00 am. floor nurses and staff pharmacists complained that the system did not work and was too complicated. After hearing the nurses' complaints, physicians expressed concern about patient safety. At 3:30 p.m., the computer system crashed and the MAR project was suspended ty Unavailable Abod About AaBbc Bbc * *, * A Normal TNo Spa. Heiding Font Paragraph ated. To keep using Word without interruption, activate before Tuesday, Apel 26,2822. Activate 1. With reference to this case, explain the implications for organizational development in terms of the change (10 marks) (CL04 2. Who would be considered the change agent (OD practitioner) in the case? Sue because she is the person who assemble the project team to study the project finius Explain the skills you think were lacking, citing examples from the cute With not much information seemed to pass between the team and other end en af de MAR, such as nursing (10 marks) (CLO 4 o cessibility Unite View Help Tell me what you want to do - 12 A Aa Naib Ab De AaB C Aalbo abc X, X A ==== Norma T No Space Healing! Med Font Paragraph vated. To keep using Word without interruption, activate before Tuesday, April 26, 2022 3. Discuss the concept of resistance to change and explain how a change spent could be planned for this change with the MAR Project implementation and void the challenge that arose with resistance to change. Include in your dructassion reason the munes the MAR project and provide examples from (10 marks) [CLOS 0 o O ccessibility: Unavailable