$1.$ Observe a productive process. $($This could be the process you 'mapped' in Lesson $3$ or another process$)$ And use questions$/$items from one or several of the 'process assessment checklists' in this lesson to critique that process. If you have access to a process in your current work location you may use that. If not select a process that you will have common access to observe $...$ for example, the process of eating a meal at a restaurant, ordering something on line, bringing a car to a dealership for service, resistering for courses at RIC, etc.

$2.$ What data $/$ information would you collect to assess the effectivness of the process? What data $/$ information would you collect to assess the efficiency of the process? How would you collect the information $($method$,$ sources, people involved in collecting$).$