$1.$ Operations management is responsible for orchestrating all the resources needed to produce

the final product. This includes all of the following except

A$)$

obtaining customer feedback

B$)$

arranging schedules

C$)$

managing inventory

D$)$

controlling quality

E$)$

designing work methods

$2.$ Suppose that last month the cost of inputs summed to $$100,000,$ and

the value of outputs summed to $$800,000.$

For which of the following values this month would productivity

increase

$?$

A$)$

inputs $=$ $$110,000,$ outputs $=$ $$800,000$

B$)$

inputs $=$ $$50,000,$ outputs $=$ $$400,000$

C$)$

inputs $=$ $$200,000,$ outputs $=$ $$1,600,000$

D$)$

inputs $=$ $$100,000,$ out

puts $=$ $$820,000$

E$)$

$($B$)$ and $($C$)$

$3.$

Six

$-$

sigma quality implies how many average defects per million?

A$)$

$3\mathrm{.}4$

B$)$

$6$

C$)$

$2600$

D$)$

$34$

E$)$

$($A$)$ and $($B$)$

$4.$ An example of an operation that does not add value is

A$)$

removing iron ore from the ground and shipping it to a steel mill

B$)$

filling the underground gasoline tanks at a service station

C$)$

making a wedding cake

D$)$

moving components to a warehouse for storage until the factory needs them

E$)$

moving luggage from a cab to the airport ticket counter

$5.$ Suppose a firm ships $100$ orders where th

e percent of errors is $0\mathrm{.}05.$ The three sigma lower and upper limits for

this process are

A$)$

$[0,0\mathrm{.}12]$

B$)$

$[0,0\mathrm{.}05]$

C$)$

$[$

$-$

$\mathrm{.}02,0\mathrm{.}12]$

D$)$

$[5,95]$

E$)$

None of the above

$6.$

Compared to intermittent operations, repetitive operations

A$)$

are less specialized

B$)$

have greater

efficiency

C$)$

have slower processing rates

D$)$

have more flexibility

E$)$

$($A$)$ and $($B

$)$