$1)$ Outline the eight$-$step decision$-$making process, as described in your text.

$2)$ Define structured and unstructured problems $($and related decision processes$)$ and explain the differences.

$3)$ Define and explain the four VIEWS of ETHICS.

$4)$ Outline the principles of 'Chain of Command'. Explain how, and why, and to what degree, the whole concept of 'Chain of Command' is changing.

$5)$ List and discuss the four COMPETITIVE strategies.

$6)$ Describe three performance appraisal methods as well as the advantages and disadvantages of each.