1. overly specific rules tend to result in

a) increase in errors b) increase in violations c) decrease in errors d) decrease in violations

2. cultural change is set to be complete when

a) procedures and practices are being supported by all department on the line

b) when CRM is no longer a stand alone issue that is integrated into how the airline does business

c) a majority of the pilot groups accept being evaluated under human factors performance

d) all of the above

3. the 4 phases of CRM cultural changes are

a) reinforcement, awareness, practice, and feedback integration of CRM into airline culture

b) awareness, practice, feedback integration of CRM into airline culture, and reinforcement

c) awareness, practice, feedback, reinforcement integration of CRM into airline culture

d) practice, feedback, reinforcement integration of CRM into airline culture, awareness

4. the ultimate authority of the captain is enhanced by

a) his authority to dispatch the aircraft

b) use of CRM skill with his crew and other operational departments

c) use of flight crew reports which highlights in effective policies and procedures

d) all of the above

5. (true/false) leadership is not simply having the responsibility of the outcome of the flight, but for taking authority to make the difficult and final decisions

6. empowering the first officer was a welcome product of CRM, but it was not the intent of the program because

a) first officer was already empowered as a result of the years of technical flight training

b) first officers will have their chance to apply leadership skills when they assume command as captain

c) the management of human errors is a primary goal of CRM

d) first officers need significant time to practice their assertive skills

7. the two most significant influences in adapting CRM to local conditions are

a) standard operating procedures and discipline b) language and culture c) error management and communication d) team work and assertiveness