1. Personality conflict occurs when the values held by an individual and those held by the organization are in disagreement.

Group of answer choices

True

False

2. One characteristic of good listeners is that they _____.

Group of answer choices

deny unfavorable information

resist listening to presentations of difficult subject matter

listen for facts

tune out dry subjects

listen for the central or overall ideas

3. Which of the following statements regarding eye contact and communication is true?

Group of answer choices

People have a tendency to look at others when they begin to speak.

Glaring facilitates and monitors feedback because it reflects interest and attention.

People have a tendency to look away from others when they finish speaking.

Gazing relates to the type of relationship between communicators.

People tend to glare when discussing bad news or providing negative feedback.

4. Integrative negotiation calls for a progressive win-win strategy.

Group of answer choices

True

False

5. E-mail is a confidential medium of communication.

Group of answer choices

True

False

6. Which of the following is true about participative management?

Group of answer choices

Participative management rarely contributes to employee satisfaction, commitment, and participation.

Participative management fulfills the employees' autonomy needs but not their interpersonal contact needs.

Individual participation is counterproductive when employees are highly interdependent on each other.

Participative management succeeds even when employees do not trust their managers.

Individuals can contribute to

7. Participative management refers to the process of involving employees in various forms of decision making.

Group of answer choices

True

False

8. Which of the following situations tend to produce either functional or dysfunctional conflict?

Group of answer choices

Adequate communication

Realistic expectations

Reasonable deadlines

Interdependent tasks

Clear job boundaries

9. Organizations can suffer from too little conflict.

Group of answer choices

True

False

10. _____ is the process of granting decision-making authority to subordinates.

Group of answer choices

Delegation

Consultation

Subjection

Participation

Domination