Question: 1 . Please read the Chapter 1 Case, The Twins' First Service Encounter located at the end of Chapter 1 . 2 . Develop a

1.Please read the Chapter 1 Case, The Twins' First Service Encounter located at the end of Chapter 1.
2.Develop a Molecular Model for the hospital.
3. Develop a Servuction Model for the hospital
4. Based on your models, what services could a hospital offer to differentiate itself in the marketplace?
1.Please read the Chapter 1 Case, The Twins' First Service Encounter

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