1 PM665 Project Management Capstone Project Name Your Name Date 2 Table of Contents 1.0 Introduction ............................................................................................................................... 3 1.1 Problem Statement ................................................................................................................ 3 1.2 Impact of the Problem ........................................................................................................... 3 1.3 Research on Problem Solutions ............................................................................................ 3 1.4 Sources of Information .......................................................................................................... 3 1.5 Purpose of the Project ........................................................................................................... 3 1.6 Scope of the Project .............................................................................................................. 3 2.0 Scope Management ................................................................................................................... 4 2.1 Work Breakdown Structure .................................................................................................. 4 2.2 Work Package/Task Description and Detail ......................................................................... 4 3.0 Human Resource Management ................................................................................................. 5 3.1 Skills and Effort Based on WBS ........................................................................................... 5 3.2 Individuals Needed ............................................................................................................... 5 4.0 Risk Management ..................................................................................................................... 6 4.1 Risk Categories ..................................................................................................................... 6 4.2 Probability/Impact Matrix ..................................................................................................... 6 5.0 Schedule Management .............................................................................................................. 7 5.1 Tool or Technique to Develop Schedule............................................................................... 7 5.2 Schedule Estimate ................................................................................................................. 7 5.3 Method for Monitoring Schedule .......................................................................................... 7 6.0 Cost Management ..................................................................................................................... 8 6.1 Tool or Technique to Develop Budget .................................................................................. 8 6.2 Budget Estimate .................................................................................................................... 8 6.3 Method for Monitoring Budget ............................................................................................. 8 References ....................................................................................................................................... 9 Appendix ....................................................................................................................................... 10 3 3 1.0 Introduction 1.1 Problem Statement 1.2 Impact of the Problem 1.3 Research on Problem Solutions 1.4 Sources of Information 1.5 Purpose of the Project 1.6 Scope of the Project 4 2.0 Scope Management 2.1 Work Breakdown Structure 2.2 Work Package/Task Description and Detail 5 3.0 Human Resource Management 3.1 Skills and Effort Based on WBS 3.2 Individuals Needed 6 4.0 Risk Management 4.1 Risk Categories 4.2 Probability/Impact Matrix 7 5.0 Schedule Management 5.1 Tool or Technique to Develop Schedule 5.2 Schedule Estimate 5.3 Method for Monitoring Schedule 8 6.0 Cost Management 6.1 Tool or Technique to Develop Budget 6.2 Budget Estimate 6.3 Method for Monitoring Budget 9 References Creswell, J. W. (2013). Research design: Qualitative, quantitative, and mixed methods approaches (4thed.). [Couresmart version]. Retrieved from http://wow.coursesmart.com/9781452226101 Project Management Institute. (2013). A guide to the project management body of knowledge (PMBOK guide) (5th ed.). [Coursesmart version]. Retrieved from http://wow.coursesmart.com/9781935589815/?CSTenantKey=coloradotech&spid= 10 10 Appendix Each Appendix appears on its own page. PM665-1601B-01 : Project Management Capstone Live Chat # 1 Presented by Dr. Tony Prensa, DM/IST, MBA, PMP Quotes \"Management is doing things right; leadership is doing the right things.\" Peter F. Drucker \"Leadership is the art of getting someone else to do something you want done because he wants to do it.\" Dwight Eisenhower Extracted from http://www.famous-quotes-and-quotations.com/leadership-quotes.html Discussion Topics Professor Background Meet and Greet Course content Course materials Course objectives Course phases Live chats Office hours Dr. Tony Prensa, 2013 Tasks and Grading Discussion boards Writing style Intro to course content Phase 1 assignments Wrap up My background Education Teaching Experience BS Computer Sciences MBA - TM DM / IST MS Project Management Hobbies 25+ years Work Experience See more in the VC 30+ years Course Overview In the Project Management Capstone, students will demonstrate the application of content, concepts, and knowledge developed in previous core and concentration courses in their specific academic program. The course requires the completion of comprehensive research, analysis, and study in either a selected area of interest or a current business issue impacting the learner's organization or company. Students will complete an in-depth project utilizing disciplinespecific strategies. Research methodologies are used to prepare a formal report. Course Objectives Research current trends and utilize program concepts to support the project solution. Demonstrate the integration and utilization of key concepts and knowledge from prior courses to solve the selected problem. Apply critical thinking and relevant concepts to the final project. Prepare a formal technical report of the in-depth research and application of prior course concepts. Select and apply the analytical tools associated with operational decision-making and optimization. Demonstrate collaborative, analytical and communication skills. Course Component List Dr. Tony Prensa, 2013 Course Materials Title Edition Author Publisher ISBN A Guide to the Project Management Body of Knowledge (PMBOK Guide) 5 Project Management Institute Project Management Institute 9781933890517 Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 4 Creswell, J.W. Sage 9781412988315 Course Outline Phase 1: Problem Identification Identifying a specific business issue Describing the identified issue Comparing the issue to other common issues Addressing the reasons for doing research on this specific issue Addressing the implications of the issue Selecting research methods to analyze the issue Identifying relevant information Assessing the business issue Phase 2: Project Breakdown, Risks and Staffing Condensed statement of problem being addressed A list of impact A method to be used in managing risks Work breakdown structure with highest level activities The categories of risk that will be addressed Course Outline Phase 3: Schedule, Budget, and Controls The new reference sources The tool to be used for developing the schedule The tool to be used for developing the budget The method to be used for monitoring the schedule and budget The schedule estimate The budget estimate Phase 4: Communications and Quality Quality management Quality management methods and tools Communications management Stakeholders and their specific communications requirements Issue and problem escalation process Document change process Course Outline Phase 5: Project Plan and Subsidiary Annexes - Finalizing the project management plan Incorporating suggestions Finalizing staffing Determining the number of resources provided from within the enterprise and from outside contractors Making necessary adjustment to the budget and the schedule Course Tasks Phase Task Type Points Possible 1 Discussion Board 10 1 Discussion Board 2 75 1 Individual Project 100 2 Discussion Board 90 2 Individual Project 100 3 Discussion Board 75 3 Group Project 100 4 Discussion Board 75 4 Individual Project 20 4 Individual Project 125 5 Discussion Board 40 5 Individual Project 100 Total Dr. Tony Prensa, 2013 950 Live Chats Join us at the live chats: Tuesday 7:00pm Central time Sunday 7:00pm Central time Don't miss it! Core content & assignments ! Office Hour Writing Style??? APA 6.0 guide will be used to evaluate all written works. See Instructor Files in VC for specific APA information Use APA format in all assignments. Utilizing this format also enhances writing ability and minimizes chances for plagiarism. Text should be in 12 point Times Roman format, and double spaced as preferred in APA standards. Guidelines are discussed in the live chats, the text book, and an APA learning lab is available on the CTUO Virtual Campus. The more APA style is practiced, writing also improves. Dr. Tony Prensa, 2013 15 Late Work Policy Individual Projects: If you submit an IP after its due date, the following penalties will apply: 1-2 day late: 5% penalty 3-5 days late: 10% penalty 6-7 days late: 20% penalty 8+ days late: assignments more than a week late may or may not be accepted at my discretion and is subject to a 25% penalty Dr. Tony Prensa, 2013 Key Success Factors Commitment to read assigned chapters, VC, and beyond. Participate in live chats or listen to archives if you cannot attend Live Chats allow you to gain knowledge and develop skills set. Personal conduct with classmates and instructor All of your peers' contributions should be embraced and respected even if you disagree with their responses. Listening and showing respect to your peers is critical and should be reflected in the discussion board and live chats. Ask questions Contribute to group project - Full participation from all members is expected in the group projects regardless of time constraints. Submit your assignments before the deadline. Explore the Virtual Classroom frequently for assignments and important information Dr. Tony Prensa, 2013 Phase I Assignments Reading Task: A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition, chap. 1, 2, 3 Phase 1: Discussion Board I Description: There are two parts to this Discussion Board. Please read and complete both parts. PART I This is a terrific time to meet your fellow classmates, to learn a little bit about them, and for them to learn about you. Please introduce yourself in the Introductory Discussion Board, which can be accessed via the Discussion Board link to the left. If you are not sure how to get started, begin by discussing your background and why you are in school. Feel free to mention your proudest accomplishments, and offer advice to others. Say something unique or fun about yourself. You may upload a picture by clicking "Post File" when you respond to the Discussion Board. Images in JPEG form work well, but the Discussion Board will accept other formats, too. Get started today. For purposes of your attendance, please post your introduction into this discussion by Wednesday. You are encouraged to participate in this thread throughout the term. Phase 1: Discussion Board I Description: There are two parts to this Discussion Board. Please read and complete both parts. PART II The Value of You Using Indeed.com, identify three current positions in your field that interest you. Then, use Careeronestop.org and/or BLS.gov to conduct research on the three positions you are interested in and answer the following questions. What are the job titles you found in your research of job descriptions? Briefly summarize what employers are asking for in terms of experience, education and other qualifications. How do you match up with what employers say they need? What qualifications do you have that align? What are the gaps between what you currently have to offer and what the employer expects? What will you do to overcome those gaps? (Please note: Few people will have everything an employer advertises, so aim to have about 60-70% of the stated qualifications. If you find that you have less than that and you are not qualified for the jobs you identified, then go back again and search for new jobs for which you are qualified. You might need to look for more entry-level jobs. If you don't have experience in your field, where do you need to start to get experience?) Look for themes among the job ads. List at least three core competencies that someone needs to do that job effectively. In other words, what are the skills, characteristics and abilities a successful candidate must have (e.g., analysis, forecasting, budgeting, complex decision making, ethics/compliance, persistence, number orientation, communication, specific software knowledge, etc.)? Phase 1: Discussion Board I Description: There are two parts to this Discussion Board. Please read and complete both parts. For each of the three core competencies do the following: - Think about how you can demonstrate that you have proven that you possess that competency. In other words, think about times when you have demonstrated those skills and characteristics. What did you do? How well did you do it? What was the result? What specific, detailed, concrete examples can you provide to your future employer that demonstrates your value? As you think about how you demonstrate these skills, consider this a personal success \"story\" you can tell to prove your ability. Your stories can come from your work experience, education, volunteer work, even personal life (if those stories are professional and relevant). See examples of stories in Resources. - For each competency, condense the story into one powerful accomplishment action bullet that you can use on your resume. See examples of action bullets in Resources. If you had to describe the value you gained from this course to your future employer in an interview, how would you do that? What story would you tell about this educational experience? What have you learned from running your own simulated business that will help you add value to your future employer? Write an answer for how you might tell that story on your next interview? Next Steps: Recommendations to help your career objectives You have begun to create the book of stories to use in your career search and advancement, but this is just the start. Where you take your stories from here is up to you. It is not enough to just have experience or education in your field. You also need to know how to communicate your value. As you move your career forward, consider further how you might use these stories to demonstrate your value. Find ways to add to your book of stories. Use them to write your resume, network, see your own value, prepare for your next interview, and more. As you graduate and build your career, CTU is here to support you. You have your own dedicated career coach assigned to you to help you make sure that you are telling your personal success stories in a way that will set you apart in the job marketplace. You can contact your career coach to schedule an appointment by e-mailing careerservices@ctuonline.edu. Phase 1: Discussion Board I Description: There are two parts to this Discussion Board. Please read and complete both parts. Resources How to Identify Your Target Jobs Develop Your Personal Success Stories Action Bullets on Your Resume Creating Your Profile Job Search Checklist Job Search Steps Advanced Tips References Indeed. (2013). Retrieved from http://www.indeed.com/ LinkedIn. (2013). Retrieved from http://www.linkedin.com/ Unit 1 - Intellipath There are 3 steps to complete this task. Step 1: Determine Knowledge (Complete this step by Wednesday) Log in into Virtual Campus and navigate to the classroom tab, where the intellipath link is displayed. The icon and link appear in the top menu under the Assignments category. From within the assignment, the intellipath link appears under the My Work section. A landing page will appear, scroll down and click on Start intellipath. Choose Determine Knowledge from the Steps Tab on the leftside of your screen. Unit 1 - Intellipath Step 2: Learning Path Once you complete the Determine Knowledge follow the instructions to begin working on your Learning Path. Your path will only consist of learning nodes that you need to work on and is individualized for you. You will receive feedback as you work through your path. Step 3: Practice & Revision As you are working in your Learning Path you may need to spend additional time in specific areas to improve. You can do this by practicing and revising. Click intellipath Suggestions to help guide you on how to Practice and Revise to increase your Knowledge State. Intellipath Overview How do I make the most out of the intellipath experience? - Understand the terms of the system by reviewing the definitions below and reviewing this document. Click intellipath for Student Tips about the intellipath assignment. Determine Knowledge: - Your self-assessment to find out what you know and what you need to work on for this phase. Determine Knowledge is very important as it tells the Adaptive Learning system what you know and what you do not know. It sets the baseline for your learning in each phase and it creates your learning map from the results of your Determine Knowledge. The more you let the system know, the more accurate your Learning Map and your phase work. Learning nodes or Lessons: - Lessons improve Knowledge State on each of the learning nodes assigned for each phase. The lessons are connected throughout the entire course map. Work on one lesson influences learning on other lessons in the course map. Learning is a continuum throughout the course, assessment is constant, and by revising lessons, you can continually improve their learning. Intellipath Overview Knowledge State: - A moment in time that describes a learner's knowledge on a Determine Knowledge, learning node or lesson. Knowledge State is real time information and changes as you work in the system. Improving your Knowledge State for each phase should be your goal. Knowledge Covered: - The amount of Knowledge covered based on the learning nodes or lessons assigned to you for each phase. Completing all of your learning nodes or lessons should be your goal for each phase. Practice: - Implemented in three different ways. First, Practice can be assigned by your instructor, second, Practice can be assigned by the system, and third, Practice can be a student choice. Choose Practice once you have completed the learning node or lesson and when you have a good understanding of the material, but still have room for improvement. Two types--directed and undirected: Directed Practice: Choose a specific learning node, and then choose Practice, questions for Practice will show Goal and improvement on that specific learning node or lesson Undirected Practice: Choose the Practice icon; your practice questions will be on all learning nodes for that phase Intellipath Overview Revision: - Choose Revise once you have completed the learning node or lesson and when you feel like you need to learn more on a topic; choosing the Revise button will begin a new lesson on the specific node you chose so that you can revise the node to an improved score. Individual Project Using the provided template for the Project Management Plan, prepare the Introduction section. For this assignment, you are responsible for including the following information: This section will include a statement of the problem and its impact on the organization. Identify the approaches that could be used to solve the problem. Identify the source of the information, and discuss your findings. Compare these findings, and identify the specific methodology that will be used for this project. Individual Project Using the provided template, complete the Scope and Purpose subsections, which are needed for the Introduction section. Use the sixth edition of the APA manual as your standard for all referencing. Because this is to be a usable Project Management Plan, it is suggested that you use parenthetical citations throughout the document. This submission is considered a first draft. As a first draft, each of the sections and subsections identified in the template will appear in this submission. Be sure to properly check your submission for grammar, spelling, and the correct usage of words in context. Dr. Tony Prensa, 2013 Project Management Template 1.0 Introduction 1.1 Scope 1.2 Purpose 1.2.1 Problem 1.2.2 Impacts 1.2.3 Research on Problem Solutions 1.2.3.1 Sources 1.2.3.2 Discussion 1.2.3.3 Conclusion Project Management Template 2.0 Methodology 2.1 Research 2.2 Findings 2.3 Discussion 2.3.1 Comparisons 2.4 Conclusions 2.5 Recommendations 3.0 Scope Management 3.1 Methodology 3.1.1 Work Breakdown Structure 3.1.2 Work package/Task Description and Detail This is the WBS Dictionary Dr. Tony Prensa, 2013 Project Management Template 4.0 Human Resource Management 4.1 Staffing 4.2 Loading 5.0 Schedule Management 5.1 Methodology 5.2 Schedule here or in appendix Dr. Tony Prensa, 2013 Project Management Template 6.0 Cost Management 6.1 Methodology 6.2 Budget here or in appendix 7.0 Risk Management 7.1 Methodology 7.2 Risk Categories and matrix 7.3 Risk Response here or in appendix Project Management Template 8.0 Quality Management 8.1 Methodology 8.2 Processes, procedures, and measurements here or in appendix Appendices as required. Identify the title of the appendices followed by the purpose and the content. PHASE I CONTENT PROBLEM IDENTIFICATION Problem Analysis Problem analysis is the process of understanding real-world problems and user needs and proposing solutions to meet those needs. A problem can be defined as the difference between things as perceived and things as desired. \"what is\" vs. \"what should be\" \"what is given\" vs. \"what is needed\" The goal of problem analysis is to gain a better understanding of the problem being solved before development begins. 36 The Five Steps in Problem Analysis 1. Gain agreement on the problem definition. 2. Understand the root causesthe problem behind the problem. 3. Identify the stakeholders and the users. 4. Define the solution system boundary. 5. Identify the constraints to be imposed on the solution. 37 Step 1: Gain Agreement on the Problem Definition One of the simplest ways to gain this agreement is to simply write the problem down and see whether everyone agrees. Problem statement format: Element The problem of ... Description Describe the problem Affects ... Identify stakeholders affected by the problem And results in ... Describe the impact of this problem on stakeholders and business activity Indicate the proposed solution and list a few key benefits Benefits of a solution ... 38 Example: Sales Order Problem Statement 39 Step 2: Understand the Root Causes (The Problem Behind the Problem) Root cause analysis is a systematic way of uncovering the root, or underlying, cause of an identified problem or a symptom of a problem. Example: a mail-order catalogue company addresses the problem of insufficient profitability cost of non-conformance: cost of waste produced Too much scrap 40 Fishbone Diagram of Root Causes 41 Pareto Chart of Root Causes Quality data demonstrates that many root causes are simply not worth fixing. A replacement of the existing sales order entry system can be at least a partial solution to the problem of too much 42 scrap. Unfolding the Problem Problem to Solve Lack of Profitability Technique Applied Total Quality Management Cost of Conformance Fishbone Diagram Too much scrap Pareto Chart Inaccurate sales orders New software solution 43 Step 3: Identify the Stakeholders and the Users Understanding the needs of the users and other stakeholders is a key factor in developing an effective solution. A stakeholder is anyone who could be materially affected by the implementation of a new system or application. 44 Step 3: (Cont'd) The following questions can be helpful in identifying stakeholders Who are the users of the system? Who is the customer (economic buyer) for the system? Who else will be affected by the outputs the system produces? Who will evaluate and approve the system when it is delivered and deployed? Are there any other internal or external users of the system whose needs must be addressed? Who will maintain the new system? Is there anyone else who cares? 45 Example: Users and Stakeholders of Sales Order Entry System 46 Step 4: Define the Solution System Boundary We divide the world in two: 1. Our system 2. Things that interact with our system System Boundary is an interface between the system and the environment or other systems 47 Step 5: Identify the Constraints to Be Imposed on the Solution A constraint is a restriction on the degree of freedom we have in providing a solution. A variety of sources of constraints must be considered. 48 Potential Sources of System Constraints 49 Potential Sources of System Constraints 50 Sources of Constraints and Their Rationale for Sales Order Entry System 51 Key Points Problem analysis is the process of understanding real-world problems and user's needs and proposing solutions to meet those needs. The goal of problem analysis is to gain a better understanding of the problem being solved, before development begins. To identify the root cause, or the problem behind the problem, ask the people directly involved. 52 What is research? Research is the process of finding solutions to a problem after a thorough study and analysis of the situational factors. Types of Business research. 1. Applied research Is to solve a current problem faced by the manager in the work setting, demanding a timely solution. 2.Basic research (fundamental, pure) Is to generate a body of knowledge by trying to comprehend how certain problems that occur in organizations can be solved. The findings of such research contribute to the building of knowledge in the various functional areas of business. Scientific Investigation 1 Observation 2 Identification of problem area 3 Theoretical framework 4 Hypotheses 5 Research design 6 Data collection 7 Data analysis 8 Data interpretation 9 Implementation The seven-step process in the Hypothetico-Deductive method 1 Observation 2 Problem identification preliminary information gathering 3 Theoretical framework theory formulation 4 Hypothesizing 5 Research design further scientific data collection 6 logical analysis 7 Deduction The seven-step process problem statement is a clear, precise, and succinct statement of the question or issue that is to be investigated with the goal of finding an answer or solution. Theoretical framework is the foundation on which the entire research project is based.It is logically developed,described,and elaborated network of associations among the variables relevant to the problem situation. A hypothesis is a tentative statement that proposes a possible explanation to some phenomenon or event. A useful hypothesis is a testable statement which may include a prediction. A hypotheses should not be confused with a theory. Data analysis: the data gathered are statistically analyzed to see if the hypotheses that were generated have been supported. Measurement is the process observing and recording the observations that are collected as part of a research effort. Deduction is the process of arriving at conclusions by interpreting the meaning of the data analysis results. Problem Formulation "Well begun is half done" --Aristotle, quoting an old proverb Where do research topics come from? The idea for a research project? one of the most common sources of research ideas is the experience problems in the field? The Literature Review of practical Levels of Measurement Research design Purpose of the study: Exploratory study Descriptive study Is undertaken when no information is available on how similar problems or research issues have been solved in the past Is to able to describe the characteristics of the variables of interest in a situation. Hypotheses testing Is undertaken to explain the variance in the dependent variable or to predict organizational outcomes. Case studies Research design can be thought of as the structure of research -- it is the "glue" that holds all of the elements in a research project together Measurement The rating scale Have several response catagories Likert scale is designed o exermine how strongly subject agree or disagree with statements on a 5-point scale Ranking scale Are used to tap preferences between two or more objects or items Goodness of measure : reliability,validity Data collection methods Data can be collected in a variety ways ,data sources can be primary or secondary. Data collection methods such as: interview(face-to-face,telephone,computerassisted interviews), Questionaires Observation Motivational techniques Sampling A sample is a subset of the population. Sample is the process of selecting a sufficient number of elements from the population. Studying a sample rather the entire population is sometimes to lead to more reliable results, mostly because fatigue is reduced,resulting in fewer errors on collection data. (time, cost,human resources) Surveys are useful and powerful in finding answers to research question but if data are not collected from the people or objects that can provide the correct answers to solve the problem, the survey will be in vain. Data Analysis and Interpretation The data analysis involves three major steps, done in roughly this order: Cleaning and organizing the data for analysis (Data Preparation) Describing the data (Descriptive Statistics) Testing Hypotheses and Models (Inferential Statistics) Descriptive Statistics Descriptive statistics provide simple summaries about the sample and the measures. Central Tendency. The central tendency of a distribution is an estimate of the "center" of a distribution of values. There are three major types of estimates of central tendency: Mean is the most common-used measure of data tendency.=average. Median is the middle value , when the data is arranged in numerical order. Mode is the value ( number) that appears the most. Dispersion (Range, Standard Diviation)refers to the spread of the values around the central tendency Inferential statistics t-test, Analysis of Variance (ANOVA), Analysis of Covariance (ANCOVA), regression analysis, Correlation is a measure of the relation between two or more variables. we use inferential statistics to make judgments of the probability that an observed difference between groups. Thus, we use inferential statistics to make inferences from our data to more general conditions; we use descriptive statistics simply to describe what's going on in our data. Statistics methods Central tendency Wrap up Course ground rules Brief discussion of phase 1 topics Phase 1 assignments Explore the VC Read the textbook Ask questions Questions ??? Suggestions for improvement Dr. Tony Prensa, 2013 My Contact Information email at Rprensa@ctuonline.edu or drtonyprensa@gmail.com or my phone number at 479-595-3027. References Title Edition Author Publisher ISBN A Guide to the Project Management Body of Knowledge (PMBOK Guide) 5 Project Management Institute Project Management Institute 9781933890517 Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 4 Creswell, J.W. Sage 9781412988315