1 point 27. A sales manager may use many tools to develop strategies that lead to better ROI. A tool that helps sales manages to identify the reason why customers are leaving to buy competitors' products is A. Predictive lead score B. Predictive forecasting C, Predict customer attrition D. Sales performance monitoring 1 point 28. During the morning sales team meeting, the sales manager demands that all salespeople sell only higher-priced products. Based on your experience, you know customers are requesting the company's lower- priced products. What example is this situation indicative of? O A. Psychological Strain B. Management Incompetency C. Role Conflict D. Role Inaccuracy 29. Managers are under a great deal of pressure to align the salesforce in a point positive and productive way. To accomplish this daunting task managers utilize three strategic activities. Select those from the list below. A Determining work activities and dividing tasks B. Assigning authority and responsibilities C Selecting a target market specific to the salesforce D. Grouping jobs and employees 1 point 30. Janice, a long-time customer, has extensive knowledge about the featured product your company sells. She has been very satisfied with the product because it holds a personal meaning to her. Janice's perception of your company's product involves which factor? A. Personal B. Object C. Situational D. Social 1 point 31. There are some essential guidelines to follow for creating an effective job description. Select all that apply. A. Identify the main duties and responsibilities of the sales role. B. Be specific about the qualifications, skills, and experience required. C. Describe the sales territory associated with the position D. Date the document 32. You are the manager tasked with recruiting a new salesperson, but your 1 point budget is minimal. You spoke with the budgeting office hoping to obtain additional funding, but none was available. It's obvious that you will need to utilize recruitment sources that are inexpensive, yet productive. What sources will you select? Choose all that apply." A College Recruiting 8. Coworker family members C. Former Employees D. Job Fairs