Question: 1 points Save Answer A growing concern for service providers is when rude customers record service encounters to spread virally on the Internet. In addition

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A growing concern for service providers is when rude customers record service encounters to spread virally on the Internet. In addition to training in adaptability, what other training in service behavior might help employees when encounters with such "problem customers" occurs?

recovery

spontaneity

coping

aggression

tangibility

1 points Save Answer A growing concern for service providers is

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