Question: 1. Positive disconfirmation occurs when: A product performs better than expectations Hope about a product is greater than expectations A product performs worse than expectations

1.

Positive disconfirmation occurs when:

A product performs better than expectations

Hope about a product is greater than expectations

A product performs worse than expectations

A product performance is equal to its value

A product performs exactly as expected

2.

Which of the following is NOT an example of consumer misbehavior?

Ada doesn't want to pay for Netflix, so she downloads movies from free sites.

During Black Friday, Gigi's wrist was broken when other customers fought with her over a sale item.

Tina was caught stealing candy from the candy store next door.

Cheryl regularly visits a nearby casino even though she cannot afford the money that she loses gambling.

Tully bought a hammer at Fix-It and returns it the next day for her money back even though she already used it for what she needed it for.

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