1. Prepare for the roleplay. Read the case study information provided above, as well as the List of Services that Aus Biz Coaching provides to identify the services that may suit each customer. The roleplay will be completed twice, once for two different customers. You will answer the enquiry according to company procedures and then provide information to each customer about the services the business offers that will help the customer with their needs. Your assessor will play the role of each customer and will telephone you. You will also be required to follow up some information that you cannot provide to the customer over the telephone, as well as enter the customer's details into the customer record sheet provided to you which is part of the company's procedures. Your assessor will roleplay each customer and advise you of the time and date for the assessment tasks