1.

Process utilization is the ratio between __________ and __________.

2.

Which of the following suggestions may lead to an increase in flow rate when the process is capacity-constrained?

		Adding a resource to do the same tasks as the bottleneck in parallel
		Adding more tasks to the bottleneck resource
		Offering discounts to your customers
		Advertising

3.

Resource A is a bottleneck in a process that consists of multiple tasks. The utilization of Resource A is 50%. This process is...

a. damand constrained

b. capacity constrained

c. capacity and demand constained

d. cannot tell based on info.

4.Suppose Task 1 takes 10 minutes. What is the labor content of this process?

Task 1 1 (Adam) Task 1 1 (Bob)