1, Production adds _____________ or utility, to materials or processes.

2, Half the human effort, half the defects, one-third the engineering effort, and half the floor space with 90% less inventory are characteristics of _____________.

3, What international standard focuses on managing a company's impact on the environment?

a,ISO 14001

b, ISO 10000

c, ISO 12000

d,ISO 9001

4, A modular layout is used in production when:

a,teams of workers produce complex units of a product

b, producing large quantities of a few types of products

c, operations serve customers in one location

d, the final product is not moveable