$1.$

Question $1$

As a project manager, you$$re using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using?

$1$ point

Specific

Measurable

Attainable

Relevant

Time$-$bound

$2.$

Question $2$

As project manager, you approve a team member$$s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member$$s work process: they need to do two additional tasks that are not related to the project$$s goal. What is this an example of$?$

$1$ point

External scope creep

Internalizing scope

Calibrating scope

Internal scope creep

$3.$

Question $3$

Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Select all that apply.

What can help prevent project scope creep in this scenario? Select all that apply.

$1$ point

Create a plan for dealing with out$-$of$-$scope requests

Get clarity on project requirements

Go along with the member$$s suggestion

Make project plans visible

$4.$

Question $4$

Fill in the blank: Deliverables help project managers, team members, and stakeholders $\_\_\_\_\_$ and realize the impact of the project.

$1$ point

rank

adjust

compare

quantify

$5.$

Question $5$

As a project manager for an online retailer, you meet with your company$$s head of customer service and are asked to improve the response time to customer email inquiries by $15$ percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end$-$of$-$quarter report that shows a $17$ percent improvement in response time after your templates were implemented. Which of the following best represents the project landing?

$1$ point

Meeting with your company$$s head of customer service

Improving the response time to customer email inquiries

Producing an end$-$of$-$quarter report that shows a $17$ percent improvement in response time

Creating email templates for responding to typical questions from customers

$6.$

Question $6$

Consider the following scenario: The Director of Product requests a project cost reduction of $25\%.$ However, they also state that the product$$s final result needs to look and function as originally agreed with no additions to project workload.

Using the triple constraint model, what trade$-$off could the project manager use to meet the Director of Product$$s request?

$1$ point

Change the timeline

Change the project goal

Change the project scope

Change the team

$7.$

Question $7$

Which of the following indicate whether a project manager accomplishes what they set out to do$?$

$1$ point

Accuracy standard

Deviation criteria

Success criteria

Launch standard

$8.$

Question $8$

Which of the following is an adoption metric?

$1$ point

A $35\%$ increase in first$-$time customers

A $20\%$ increase in the amount of tasks completed

An increase in customer satisfaction score

Double the amount of time participating within an app

$9.$

Question $9$

As a project manager, your team has been tasked to come up with a new service that increases customer engagement by $4\%$ within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and customer engagement starts to go up$.$ A year later, customer engagement has increased by $2\%.$ What is this an example of$?$

$1$ point

A failed project launch

A failed project landing

A successful project landing

A successful implementation of OKRs

$10.$

Question $10$

As a project manager you are writing OKRs for your team. How many key results should you try to develop for each of your project objectives?

$1$ point

One

Two or three

At least six

Four or five