1. QUESTION: Create a discussion question based on the quotation. "The report found that in addition to its effect on productivity, miscommunication also has a heavy emotional impact on employees."(What questions does this quotation raise, or what subject does it highlight?)

2. ANSWER & EXAMPLE: Create a initial response to the questionwhat would a response to the question be? As part of that answer, please include an example or other supporting piece of information to shed more light on the issue (i.e., a link to an article or video, blog, etc.).