$1.$ Questions in interviews that ask those responding to choose from among a set of specified responses. a$.$ Open$-$ended questions b$.$ Closed$-$ended questions c$.$ Nominal Group Technique $($NGT$)$ d$.$ Prototyping

$2.$ Technologies that enable breaking long$-$held business rules that inhibit organizations from making radical business changes. a$.$ Prototyping b$.$ Business process reengineering $($BPR$)$ c$.$ System layout and navigation d$.$ Disruptive technologies

$3.$ A facilitated process that supports idea generation by groups. At the beginning of the process, group members work alone to generate ideas. The ideas are then pooled under the guidance of a trained facilitator. a$.$ Closed$-$ended questions b$.$ Open$-$ended questions c$.$ Prototyping d$.$ Nominal Group Technique $($NGT$)$

$4.$ The structured, measured set of activities designed to produce a specific output for a particular customer or market. a$.$ Key business processes b$.$ Closed$-$ended questions c$.$ Open$-$ended questions d$.$ Nominal Group Technique $($NGT$)$

$5.$ An iterative process in which requirements are con$-$verted to a working system that is continually revised through organized user collaboration. a$.$ Closed$-$ended questions b$.$ Open$-$ended questions c$.$ Prototyping d$.$ Nominal Group Technique $($NGT$)$

$6.$ The official way a system works as described in organi$-$zational documentation. a$.$ Informal system b$.$ Prototyping c$.$ Business process reengineering $($BPR$)$ d$.$ Formal system

$7.$ The search for, and implementation of$,$ radical change in business processes to achieve breakthrough improve$-$ments in products and services. a$.$ Business process reengineering $($BPR$)$ b$.$ Nominal Group Technique $($NGT$)$ c$.$ Prototyping d$.$ Key business processes

$8.$ The way a system actually works. a$.$ Formal system b$.$ Informal system c$.$ Prototyping d$.$ Business process reengineering $($BPR$)$

$9.$ Questions in interviews that have no prespecified answers. a$.$ Open$-$ended questions b$.$ Closed$-$ended questions c$.$ Nominal Group Technique $($NGT$)$ d$.$ Prototyping

$10.$ A form of prototyping does not preserve the prototype that has been developed. a$.$ Evolutionary b$.$ Informal system c$.$ Throwaway d$.$ Formal system

$11.$ The type of interview session where participants are asked to identify characteristics of sites that they found appealing and those characteristics that they found cumbersome. a$.$ System layout and navigation b$.$ Site management c$.$ Informal system d$.$ Business process reengineering $($BPR$)$

$12.$ The type of interview session where participants are asked about basic system capabilities. For example, many retail Websites have a $$shopping cart$$ feature that allows customers to accumulate multiple items be$-$fore checking out rather than buying a single item at a time. a$.$ System layout and navigation b$.$ Informal system c$.$ Business process reengineering $($BPR$)$ d$.$ Webstore and site managemen