1. Rashad develops a code of conduct with his team.

Listening Actively / Developing Rapport / Knowing and Adapting to Your Audience / Maintaining Values and Accountability

2. A manager holds a business lunch with employees so everyone can get to know one another better.

Listening Actively / Knowing and Adapting to Your Audience / Maintaining Values and Accountability / Developing Rapport

3. Bianca stays up past midnight to complete a report she committed to completing by the next morning at 8 a.m.

Listening Actively / Maintaining Values and Accountability / Developing Rapport / Knowing and Adapting to Your Audience

4. Lena, the managing director, asks a group of managers about their concerns with a new initiative. She carefully pays attention by taking notes.

Maintaining Values and Accountability / Developing Rapport / Knowing and Adapting to Your Audience / Listening Actively

5. For years, Drew relied on conference calls to meet with his customers. Now, he holds online meetings at the request of his major customers.

Listening Actively / Maintaining Values and Accountability / Developing Rapport / Knowing and Adapting to Your Audience

6. A marketing team holds an offsite team-building exercise so they can create a better sense of camaraderie.

Maintaining Values and Accountability / Developing Rapport / Knowing and Adapting to Your Audience / Listening Actively

7. A colleague demonstrates she is paying attention to what you are saying by nodding her head.

Listening Actively / Maintaining Values and Accountability / Knowing and Adapting to Your Audience / Developing Rapport

8. A company president gives two presentations on the companys earnings, one to stockholders and one to employees.

Developing Rapport / Listening Actively / Knowing and Adapting to Your Audience / Maintaining Values and Accountability