Question: 1) Read the article below and answer: Rethinking Traditional Guest Satisfaction https://www.revinate.com/blog/rethinking-traditional-guest-satisfaction/ a. Why is it important for a hotel to have easy access to

1) Read the article below and answer:

Rethinking Traditional Guest Satisfaction https://www.revinate.com/blog/rethinking-traditional-guest-satisfaction/

a. Why is it important for a hotel to have easy access to guest data? List two reasons.

b. Do online reviews about a hotel influence your decision to make the reservation or not? Why?

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