1. Refer to the Case Study below to answer the following question: What would you say to encourage Belinda to report the issue? Write down what you would say to Belinda and explain your reasons.

Case study

Belinda is wheeling the lunch trolley out into the hallway when a wheel comes off. The dirty plates and cutlery fall to the floor, as does the leftover food.

Another staff member comes to Belinda and helps her to clean up the mess. This staff member says, 'I told them to fix that trolley last week! They never get anything done around here!'

Belinda is embarrassed about the incident. She asks the other staff member not to tell the owner of the service as she may have been wheeling the trolley too fast. She says she will get her dad to come in when he picks her up tomorrow to see if he can fix the trolley himself. In the meantime, she will carry everything in and out of the room using a tray.