$1.$ Requirements Gathering

Sub$-$tasks:

Identify and meet with stakeholders to gather requirements.

Document the functional and non$-$functional requirements.

Create a requirements specification document.

Review and validate requirements with stakeholders.

$2.$ Design

Sub$-$tasks:

Develop a system architecture design.

Create wireframes and mockups for the user interface.

Design the database schema.

Review and finalize the design documents.

$3.$ Development

Sub$-$tasks:

Set up the development environment.

Implement the backend logic $($API endpoints, database integration$).$

Develop the frontend interface $($HTML$,$ CSS$,$ JavaScript$).$

Integrate email service for ticket delivery.

Perform unit testing on individual components.

$4.$ Testing

Sub$-$tasks:

Create test plans and test cases.

Conduct functional testing to ensure all features work as expected.

Perform integration testing to ensure different modules work together.

Conduct performance testing to ensure the system can handle expected loads.

Fix bugs and retest as necessary.

$5.$ Deployment

Sub$-$tasks:

Set up the production environment $($servers$,$ databases$).$

Deploy the application to the production server.

Configure the domain and SSL certificates.

Monitor the deployment and address any issues.

$6.$ Training and Support

Sub$-$tasks:

Develop user manuals and training materials.

Conduct training sessions for admins and clients.

Set up a support system for user inquiries and troubleshooting.

Provide ongoing support and updates as needed.

$7.$ User Acceptance Testing $($UAT$)$

Sub$-$tasks:

Prepare a UAT plan and scenarios.

Conduct UAT sessions with a selected group of users.

Collect feedback and identify any issues.

Make necessary adjustments based on feedback.

Obtain final approval from stakeholders.

$8.$ Finalization and Handover

Sub$-$tasks:

Finalize all documentation $($user manuals, technical documents$).$

Ensure all features are fully tested and functional.

Handover the system to the client.

Conduct a project review and closeout meeting.

Obtain sign$-$off from the client and stakeholders.