$1.$ Ripoff Report ;Study five or more complaints about products or companies $($e$.$g$.$ iPhone, Lululemon, Westjet$).$ Select one complaint and as a company employee, respond to it by employing some of the techniques presented in Chapter $8.$ Submit a copy of the complaint, along with your response in an email format. You may choose to apologize and compensate your reader, or to deny the reader's request for apology$/$compensation $($because sometimes customers' complaints are a little ridiculous$).$ Aim to persuade the reader to remain a customer, even if you are denying their request.