$1.$ Select the best answer for each question from $($a$,$ b$,$ C$,$ d or e$),($Only one answer$)$: $1\mathrm{.}1$ There are eight main principles of quality of which:

a$.$ mutual benefits relationship

b$.$ Continual improvement

c$.$ Process approach

d$.$ All of the above e$.$ a & c only

$1\mathrm{.}2$ The "customer's perception of the degree to which the customer's requirements have been fulfilled" is the definition of

a$)$ Quality.

b$)$ Quality characteristics.

c$)$ Customer satisfaction.

d$)$ All of the above. e$)$ None of the above.

$1\mathrm{.}3$ Quality is:

a$)$ Fitness for use.

b$)$ User dependent.

c$)$ Conformance with requirements.

d$)$ All of the above. e$)$ None of the above.

$1\mathrm{.}4$ QMS advantages:

a$)$ Reduces customer complaints

b$)$ Increasing the awareness of employees

c$)$ Decreasing production rate to improve quality product

d$)$ All of the above. e$)$ a & b only.

$1\mathrm{.}5$ Quality system audits are used to verify:

a$)$ the number of persons working on a contract.

b$)$ the extent to which audit criteria are fulfilled.

c$)$ that all suppliers in the organization have ISO $9001$ certification.

d$)$ all of the above. e$)$ none of the above.

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$1\mathrm{.}6$ The non$-$fulfillment of a requirement is called:

a$)$ a concession.

b$)$ a nonconformity.

c$)$ a corrective action.

d$)$ all of the above. e$)$ none of the above.

$2.$ Mention the eight quality management principals related to the ISO $9000,$ with

short description for each.

$3.$ What is the difference between quality and efficacy?

$4.$ Describe what is meant by the following:

a$)$ Added value

b$)$ Quality control

c$)$ Quality assurance

d$)$ Quality management system

$5.$ Draw the relation between quality and cost indicating preventative cost, total

quality cost and correction and failure cost.

$6.$ Why is forecasting important for engineering field? Using flow diagram to show

role of forecasting in decision making.

$7.$ State five reasons of the importance of audits in quality management.