1. Select the continuous improvement model that would work best for the following performance problems. Explain your choices.

A. More than 25 percent of the insurance claims submitted by a clinic are rejected because of mistakes made by the clinic's billing clerks.

B. Patients experience long wait times and delays for outpatient diagnostic services.

C. A large number of hospitalized patients develop a wound infection following surgery.

D. Labor costs are too high in the radiology department.

2.

CLASS EXERCISE #3 BUDGET VARIANCE Operating Budget Year-End Variance Report DIRECTIONS: Determine the variance & variance percentage. Complete a Variance Report (use the attached form) Health Information Department Operating Budget Year-End Variance Report Cost Center: 555 + ACTUAL BUDGET VARIANCE VARIANCE PERCENT F/U HOURS 73,089 66,288 WORKED EXPENSES 450 Salaries 599,000 542,991 112 Supplies 23,000 25,500 235 Repairs 6,000 17281 278 CE 1,800 2,000 313 300 300 Miscellaneous 400 Purchased 6,420 23,500 Services TOTALS 0 Identify a favorable or unfavorable amount with a F or U For unfavorable amounts, enclose in parenthesesThis form is to be completed for any variance greater than 8% Department - Health Information Services Types of Variance(s): -_ R Explanation of Variance: _mmm Recommended Action: Follow-Up from previous month's variance. . T Date Signature Department Head