1. Service and retail businesses have three basic choices for types of locations; central business districts, shopping centers, and ____.

Select one:

a. Main street areas

b. Stand-alone locations

2.

Scheduling is the basic operations management activity for both manufacturing and service businesses that involves

Select one:

a. The timing of production

b. The productivity level of the workers

c. The quality of the production

d. The quantity of production

9.

The purpose of the ____ is to identify the duties, tasks, and responsibilities of a position.

Select one:

a. Job detail

b. Job analysis

c. Job specification

d. Job description

10.

When interviewing an applicant, the interviewer should do all but which of the following?

Select one:

a. Use a structured format

b. Be prepared

c. Set the stage

d. Ask questions about personal information