$1.$ Shell reassessed its business practices because stakeholders wanted:

a$.$ a cessation of all operations in Nigeria.

b$.$ high environmental and social standards.

c$.$ high financial metrics.

d$.$ expanded investment and operations.

Labeling

$2.$ What was Shell's strategic weakness?

a$.$ Retiring storage buoys at Brent Spar

b$.$ Communicating effectively with the media

c$.$ Attaining sustainability

d$.$ Improving financial metrics

Summarizing

$3.$ How did Shell achieve complete transparency with its stakeholders?

a$.$ Consulting with government officials

b$.$ Providing the annual report

c$.$ Having press conferences with the media

d$.$ Holding meetings with local community leaders

Synthesizing

$4.$ Because Shell understood that it could not push its framework from the top of the organization:

a$.$ it formed an alliance with NGOs to handle human rights violations.

b$.$ it provided sustainability training to all managers.

c$.$ it worked with local environmental organizations.

d$.$ it allowed managers to use their own methods and share practices.

Concluding

$5.$ This case illustrates which stage of the control process?

a$.$ Taking corrective action when performance does not meet expectations

b$.$ Identifying measures to track the right information

c$.$ Measuring success through financial metrics

d$.$ Setting performance goals for employees