1. Similarities and differences: Write your answers first and then find someone with the same answers as you You Your match (name) Month of birth Number of children What you like best about living in this province Place of birth Hobby/ interest Favourite book Favourite movie Favourite local place to visit Favourite food What you like best about South Africa Favourite TV show Pet (s) What makes you smile/ gives you joy If you could be anywhere else today, where would you be? 2. Discuss similarities and differences in your likes and dislikes with the person who is your closest match and pay particular attention to the extent to which you think your cultural programming has influenced you. Write down 5 key points of your discussion and share your conclusions regarding diversity with the class: 3. Identify common values and attitudes prevalent amongst employees in your organisation. 4. Give feedback to the class on how one can to use these common values and attitudes as a basis for work to be performed, communication methods and creation of mutual respect and trust. 5. Describe the management activities you will apply to encourage the expression of diverse viewpoints among your team members: 6. Explain how you will demonstrate sensitivity towards and understanding of diversity through your management activities: 7. List incidents of conflict and disagreement that tend to occur in your business unit 8. Explain how you acknowledge and manage those conflicts and agreements so that relationships in the unit are enhanced 9. List cases of unfair discrimination and discriminatory practices that have occurred or can occur in the workplace 10. Explain how cases of unfair discrimination and discriminatory practices are managed at the appropriate level of authority in the organisation 11. Explain how disagreements and conflict are used as opportunities for learning to improve the cohesion in your unit 2. Explain how you will adapt your report writing for a) a skimmer and b) a sceptic. Skimmer: Sceptic: 3. Insert the headings you would use to organise this text in order to make it more reader-friendly: 4. Restructure paragraph of the article above so that it consists of an introductory statement and two bullets: 5. Insert punctuation marks where necessary: there still seem to exist grey areas in deciding whether to apply a disciplinary procedure or a counselling procedure disciplinary procedures are applied where an employee has broken a rule or standard in the workplace and where it can be shown that the rule or standard was in place and was known to the employee and that the employer has consistently applied that rule or standard. this means that in the past when that same rule or standard has been broken the employer has applied disciplinary action he has not acted in some transgressions and overlooked others thus misconduct refers to the employees behaviour in the workplace misconduct is always the fault of the employee no person misconducts himself by accident counselling procedures on the other hand have nothing whatever to do with the employees behaviour in the workplace 1. With your partner, write the first draft of the report you want to submit to management regarding the issue discussed at your team meeting (Activity 2): Heading Introduction Have you provided enough background information? Body Have you included enough details and examples to support the main point? 1. Prepare a 5-minute presentation on conflict in the workplace and how effective communication can resolve it: 1. Draw your mind map here: 2. Write your key points and supporting detail here: 3. Write your presentation introduction here: 4. Write your presentation conclusion here 1. List your own internal and external customers: 2. Identify opportunities for networking with three of your internal and three of your external customers: 3. Identify opportunities for networking with three of your internal and three of your external customers. 4. Describe how you have made a new contact which has been of mutual benefit to you both. 5. If you could choose to make one mutually beneficial contact this year, who or what would it be and how would this contact benefit you? 6. List 2 avenues you use for communicating with your external customers. State whether they are effective or ineffective and give a reason for your statement. If they are ineffective, say how you would change them a. c. 1. Discuss the following barriers to communication in terms of how they could present in your workplace: perceptions; - insights /views/opinions b. language; Semantics; - essentially being petty / potato tomato / toy block could be called a block, a cube, a toy d. personal interests; emotions; f. inflections; - tone environmental noise; pre-conceived notions or expectations; wordiness; - too much detail and unnecessary j attention span; k. physical hearing problem; and Speed of thought e. g h. 1. 2. Describe how team members are consulted on matters where possible and opportunities to discuss work matters are provided regularly in your work environment. 3. In your groups, role play giving a) positive and b) constructive feedback to team members. Write your dialogues down here: 4. Describe how you would continually inform team members of changes in policy and workplace operations that may affect them. 5. List the activities in your workplace of which your immediate manager needs to be informed 6. In which format and how often do you inform your manager of team progress and results? 7. Discuss how managers of cross-functional departments keep one another informed. Explain how and when you can/do use your colleagues as a sounding board and involve them in the development of goals and objectives for your team: 8. Describe the kinds of information that needs to be shared between the various managers in your company 9. Identify shortcomings in the sharing of information and make suggestions on how to improve it. 10. In your smaller groups, devise and apply a strategy to establish productive relationships with colleagues. Brainstorm the strategy. Document the strategy Test/apply the strategy in the group. d. Describe how you ensured that the devised strategy involves colleagues in the development of goals and objectives and as a sounding board; a. b. c. 2. Explain how you will adapt your report writing for a) a skimmer and b) a sceptic. Skimmer: Sceptic: 3. Insert the headings you would use to organise this text in order to make it more reader-friendly: 4. Restructure paragraphi of the article above so that it consists of an introductory statement and two bullets: 5. Insert punctuation marks where necessary: there still seem to exist grey areas in deciding whether to apply a disciplinary procedure or a counselling procedure disciplinary procedures are applied where an employee has broken a rule or standard in the workplace and where it can be shown that the rule or standard was in place and was known to the employee and that the employer has consistently applied that rule or standard. this means that in the past when that same rule or standard has been broken the employer has applied disciplinary action he has not acted in some transgressions and overlooked others thus misconduct refers to the employees behaviour in the workplace misconduct is always the fault of the employee no person misconducts himself by accident counselling procedures on the other hand have nothing whatever to do with the employees behaviour in the workplace 1. With your partner, write the first draft of the report you want to submit to management regarding the issue discussed at your team meeting (Activity 2): Heading Introduction Have you provided enough background information? Body Have you included enough details and examples to support the main point? 1. Prepare a 5-minute presentation on conflict in the workplace and how effective communication can resolve it: 1. Draw your mind map here: 2. Write your key points and supporting detail here: 3. Write your presentation introduction here: 4. Write your presentation conclusion here 1. The most common criticism of meetings is that there are too many of them. Which of the following are problems that you've experienced with meetings? Problem Meeting is too long Meeting agenda contains too much Meeting competes with other important meetings Too many people are at the meeting People who should have been there are not People who don't need to be there are and clutter up the dialogue Meeting is poorly planned Meeting is called for insufficient or unimportant reasons Meeting is too long because of poor leadership Meeting is allowed to end without concluding the business at hand Attendees are unprepared to participate 2. Explain how you've dealt with two of the problems you've identified: 3. Explain why it is important to check that the physical arrangements for a meeting are in order? 4. What is the purpose of an agenda? 5. Explain the procedure to be followed to place items on an agenda 6. Explain the purpose of the Minutes of a meeting: 7. Why is it important that the Minutes are accurate? 8. How are inaccuracies in the Minutes dealt with during a meeting? 9. Scenario: It is your monthly team meeting. In addition to the usual items, you have to discuss a rather serious issue on which there are strongly divided feelings. a) Describe the issue and state what the opposing views are (or could possibly be): 10. As the meeting chairperson, send out the e-mail inviting the relevant participants and inform them of the issue and the preparation required: Please refer to the attached. I This message is high priority From To CC Subject 11. In your groups, put together the meeting agenda for this meeting 12. In your group, plan the main points that you will make to defend your point of view: 1. Similarities and differences: Write your answers first and then find someone with the same answers as you You Your match (name) Month of birth Number of children What you like best about living in this province Place of birth Hobby/ interest Favourite book Favourite movie Favourite local place to visit Favourite food What you like best about South Africa Favourite TV show Pet (s) What makes you smile/ gives you joy If you could be anywhere else today, where would you be? 2. Discuss similarities and differences in your likes and dislikes with the person who is your closest match and pay particular attention to the extent to which you think your cultural programming has influenced you. Write down 5 key points of your discussion and share your conclusions regarding diversity with the class: 3. Identify common values and attitudes prevalent amongst employees in your organisation. 4. Give feedback to the class on how one can to use these common values and attitudes as a basis for work to be performed, communication methods and creation of mutual respect and trust. 5. Describe the management activities you will apply to encourage the expression of diverse viewpoints among your team members: 6. Explain how you will demonstrate sensitivity towards and understanding of diversity through your management activities: 7. List incidents of conflict and disagreement that tend to occur in your business unit 8. Explain how you acknowledge and manage those conflicts and agreements so that relationships in the unit are enhanced 9. List cases of unfair discrimination and discriminatory practices that have occurred or can occur in the workplace 10. Explain how cases of unfair discrimination and discriminatory practices are managed at the appropriate level of authority in the organisation 11. Explain how disagreements and conflict are used as opportunities for learning to improve the cohesion in your unit 2. Explain how you will adapt your report writing for a) a skimmer and b) a sceptic. Skimmer: Sceptic: 3. Insert the headings you would use to organise this text in order to make it more reader-friendly: 4. Restructure paragraph of the article above so that it consists of an introductory statement and two bullets: 5. Insert punctuation marks where necessary: there still seem to exist grey areas in deciding whether to apply a disciplinary procedure or a counselling procedure disciplinary procedures are applied where an employee has broken a rule or standard in the workplace and where it can be shown that the rule or standard was in place and was known to the employee and that the employer has consistently applied that rule or standard. this means that in the past when that same rule or standard has been broken the employer has applied disciplinary action he has not acted in some transgressions and overlooked others thus misconduct refers to the employees behaviour in the workplace misconduct is always the fault of the employee no person misconducts himself by accident counselling procedures on the other hand have nothing whatever to do with the employees behaviour in the workplace 1. With your partner, write the first draft of the report you want to submit to management regarding the issue discussed at your team meeting (Activity 2): Heading Introduction Have you provided enough background information? Body Have you included enough details and examples to support the main point? 1. Prepare a 5-minute presentation on conflict in the workplace and how effective communication can resolve it: 1. Draw your mind map here: 2. Write your key points and supporting detail here: 3. Write your presentation introduction here: 4. Write your presentation conclusion here 1. List your own internal and external customers: 2. Identify opportunities for networking with three of your internal and three of your external customers: 3. Identify opportunities for networking with three of your internal and three of your external customers. 4. Describe how you have made a new contact which has been of mutual benefit to you both. 5. If you could choose to make one mutually beneficial contact this year, who or what would it be and how would this contact benefit you? 6. List 2 avenues you use for communicating with your external customers. State whether they are effective or ineffective and give a reason for your statement. If they are ineffective, say how you would change them a. c. 1. Discuss the following barriers to communication in terms of how they could present in your workplace: perceptions; - insights /views/opinions b. language; Semantics; - essentially being petty / potato tomato / toy block could be called a block, a cube, a toy d. personal interests; emotions; f. inflections; - tone environmental noise; pre-conceived notions or expectations; wordiness; - too much detail and unnecessary j attention span; k. physical hearing problem; and Speed of thought e. g h. 1. 2. Describe how team members are consulted on matters where possible and opportunities to discuss work matters are provided regularly in your work environment. 3. In your groups, role play giving a) positive and b) constructive feedback to team members. Write your dialogues down here: 4. Describe how you would continually inform team members of changes in policy and workplace operations that may affect them. 5. List the activities in your workplace of which your immediate manager needs to be informed 6. In which format and how often do you inform your manager of team progress and results? 7. Discuss how managers of cross-functional departments keep one another informed. Explain how and when you can/do use your colleagues as a sounding board and involve them in the development of goals and objectives for your team: 8. Describe the kinds of information that needs to be shared between the various managers in your company 9. Identify shortcomings in the sharing of information and make suggestions on how to improve it. 10. In your smaller groups, devise and apply a strategy to establish productive relationships with colleagues. Brainstorm the strategy. Document the strategy Test/apply the strategy in the group. d. Describe how you ensured that the devised strategy involves colleagues in the development of goals and objectives and as a sounding board; a. b. c. 2. Explain how you will adapt your report writing for a) a skimmer and b) a sceptic. Skimmer: Sceptic: 3. Insert the headings you would use to organise this text in order to make it more reader-friendly: 4. Restructure paragraphi of the article above so that it consists of an introductory statement and two bullets: 5. Insert punctuation marks where necessary: there still seem to exist grey areas in deciding whether to apply a disciplinary procedure or a counselling procedure disciplinary procedures are applied where an employee has broken a rule or standard in the workplace and where it can be shown that the rule or standard was in place and was known to the employee and that the employer has consistently applied that rule or standard. this means that in the past when that same rule or standard has been broken the employer has applied disciplinary action he has not acted in some transgressions and overlooked others thus misconduct refers to the employees behaviour in the workplace misconduct is always the fault of the employee no person misconducts himself by accident counselling procedures on the other hand have nothing whatever to do with the employees behaviour in the workplace 1. With your partner, write the first draft of the report you want to submit to management regarding the issue discussed at your team meeting (Activity 2): Heading Introduction Have you provided enough background information? Body Have you included enough details and examples to support the main point? 1. Prepare a 5-minute presentation on conflict in the workplace and how effective communication can resolve it: 1. Draw your mind map here: 2. Write your key points and supporting detail here: 3. Write your presentation introduction here: 4. Write your presentation conclusion here 1. The most common criticism of meetings is that there are too many of them. Which of the following are problems that you've experienced with meetings? Problem Meeting is too long Meeting agenda contains too much Meeting competes with other important meetings Too many people are at the meeting People who should have been there are not People who don't need to be there are and clutter up the dialogue Meeting is poorly planned Meeting is called for insufficient or unimportant reasons Meeting is too long because of poor leadership Meeting is allowed to end without concluding the business at hand Attendees are unprepared to participate 2. Explain how you've dealt with two of the problems you've identified: 3. Explain why it is important to check that the physical arrangements for a meeting are in order? 4. What is the purpose of an agenda? 5. Explain the procedure to be followed to place items on an agenda 6. Explain the purpose of the Minutes of a meeting: 7. Why is it important that the Minutes are accurate? 8. How are inaccuracies in the Minutes dealt with during a meeting? 9. Scenario: It is your monthly team meeting. In addition to the usual items, you have to discuss a rather serious issue on which there are strongly divided feelings. a) Describe the issue and state what the opposing views are (or could possibly be): 10. As the meeting chairperson, send out the e-mail inviting the relevant participants and inform them of the issue and the preparation required: Please refer to the attached. I This message is high priority From To CC Subject 11. In your groups, put together the meeting agenda for this meeting 12. In your group, plan the main points that you will make to defend your point of view