1. Situational interview items have been shown to _____.

a. embarrass job candidates

b. elicit inaccurate information

c. take too much time and effort

d. have a low level of predictability

e. reveal how the candidate is likely to do when confronted with a certain hypothetical situation in the future

2. Research shows that satisfied customers result in

	a.	word-of-mouth sales.
	b.	happier employees.
	c.	a better bottom line.
	d.	a more diverse company.