1) Skill/competency being tested: Customer service (the ability to satisfy customers)

Our business exists thanks to the customers. We work with private and commercial clients, and customer service is an essential part of our day-to-day work. We always go above and beyond for our customers and try to respond positively to every request. However, we have certain work procedures in place to maintain a professional work environment, so there are some requests that we must decline. Tell us about a time when you had to deal with an unreasonable request from a client.

Why was this request unreasonable?

How did you respond?

What wad the clients reaction to your response?

How did you report the situation to your supervisor or a third party?

What would you do differently if faced with similar situation again?

Sample answer rating scale:

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3 -

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2) Skill/competency being tested: Organizational skills

There are very busy working days. As we mentioned in the job description, the days are divided into two: photo shooting days and photo editing days. When its photo editing day, the work never stops. The phone is always ringing, the secretary, or the accountant, or a colleague will be on the line, asking questions or seeking advice. The email inbox keeps growing, and sometimes a co-worker will approach you to get your opinion on which filter is best to use on the picture he is designing at that very moment. Despite the many distractions, it is important to know how to concentrate on your work and give importance to more urgent tasks, as well as meet deadlines. Please tell us about a time when you were responsible for working on several tasks and were frequently interrupted (phone calls, emails, etc.)

What was the task you were working on?

What types of interruptions did you experience?

Why do you consider the attempts to communicate with you as distraction/interruption?

How did you handle those interruptions?

What was the outcome of your response?

Sample answer rating scale:

5 -

3 -

1 -