$1.$Strategy $\_\_\_\_\_$ involves setting long$-$term goals and objectives for the organisation and then formulating corporate level and business unit level strategies that will lead to the realisation and the long$-$term goals.

a$.$

execution

b$.$

implementation

c$.$

analysis

d$.$

formulation

$2.\_\_\_$ is the process through which managers assign a portion of their total workload to others $($subordinates$).$

a$.$

Delegation

b$.$

Control

c$.$

Directing

d$.$

Organisation

$3.$ The practice of $\_\_\_\_\_$ leadership is associated with a framework of four factors, namely idealised influenced, inspirational motivation, intellectual stimulation and individualised consideration.

a$.$

transformational

b$.$

charismatic

c$.$

transactional

d$.$

behavioural

$4.\_\_\_\_$ is an example of a process theory of motivation, while $\_\_\_\_\_$ is an example of a content theory of motivation.

a$.$

Expectancy theory; Hertzberg$$s two$-$factor model

b$.$

Maslow$$s hierarchy of needs model; reinforcement theory

c$.$

Hertzberg$$s two$-$factor model; expectancy theory

d$.$

Equity theory; reinforcement theory

$5.$ The second step in the control process is to $\_\_\_\_\_.$

a$.$

measure actual performance

b$.$

take corrective action

c$.$

reward employees

d$.$

set performance standards

$6.$ The balanced scorecard is a strategic control tool used to determine an organisation$$s total effectiveness. Select one of the following questions which is asked under the financial dimension of this scorecard.

a$.$

How should we appear to our customers?

b$.$

How will we sustain our ability to change and improve?

c$.$

What business processes must we excel at$?$

d$.$

How should we appear to our shareholders?

$7.$ The first step in the control process is to $\_\_\_\_\_.$

a$.$

reward employees

b$.$

set performance standards

c$.$

measure actual performance

d$.$

take corrective action

$8.$ Starbuck$$s story began in $1971$ in Seattle. The first Starbucks was opened in Pike Place Market, offering fresh arabica sourced roasted coffee, tea and spices. When it comes to human capital, Starbucks is compliant with the labour legislation and health and safety policies and procedures, as prescribed by government and legislation. Starbucks stores were frequently audited for food safety, in accordance with the formal food safety management program. They also have a code of ethics that specifies the desired conduct, as well as what to do when in predicaments that can cause ethical issues in the workplace. The code, for example, explained what to do when gifts are received. Any gifts to the value of more than R$250$ must be reported to the supervisors. The legally prescribed health and safety protocols stipulated is an example of a $\_\_\_\_\_$ plan.

a$.$

single$-$use

b$.$

strategic

c$.$

standing

d$.$

tactical

$9.$ Starbuck$$s story began in $1971$ in Seattle. The first Starbucks was opened in Pike Place Market, offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting high$-$quality arabica coffee ever since. They have more than $30000$ stores worldwide, of which a few of these stores are in South Africa. Which one of the following is an example of weakness for Starbucks?

a$.$

Investors not wanting to invest.

b$.$

The Starbucks business model not being suited for the South African market.

c$.$

South Africa consumers do not like strong coffee.

d$.$

South Africa, a country with $57\%$ poverty and harsh inequality.

$10.$ In $2019,$ Taste Holdings restructured their operations to eliminate inefficiencies. Taste Holding$$s six brands $($The Fish & Chip Co$,$ Maxi$$s$,$ Domino$$s Pizza, NWJ$,$ Arthur Kaplan and World$$s Finest Watches$)$ each had their own dedicated executive team. The respective executive team was responsible for implementing brand strategy and operational functions such as human resources and marketing, with little interference or interaction between the six brand divisions. Looking at the annual report of Taste Holdings, a few highlights are evident concerning the business, its activities, and its business environment. Taste Holdings$$ executive team, with CEO Dylan Pienaar, made a difficult decision. They announced their exit out of the food business industry. Taste Holdings reported that its Starbucks stores are more expensive to set up and run compared to their competitors. Subsequently, they started the process to sell their food businesses, rebranded as Luxe, and will only be focussing on their luxury divisions $-$ NWJ$,$ Arthur Kaplan and World$$s Finest Watches. However, in March $2020,$ just when the Covid$-19$ pandemic hit South Africa, Taste Holdings started to liquidate its food division as they could not find a buyer for Domino$$s Pizza. The restructuring that Taste Holdings implemented in $2019,$ is an example of $\_\_\_\_\_$ interdependence coordination.

a$.$

sequential

b$.$

pooled

c$.$

progressive

d$.$

reciprocal