1. Students should work out the KPI's they would elect to use for their own workplace (or the college). Students must explain how they will judge their KPI's and why they chose them.

KPI 1;

Why?

KPI 2;

Why?

KPI 3;

Why?

KPI 4;

Why?

KPI 5;

Why?

2. a) Is a SWOT analysis a useful tool to review and improve process?

b) Please explain why or why not?

c) What else can you use to review and improve processes?

3. Answer the following True or false questions:

1.Business plans rarely need to be monitored; they are just a guide.

Choose an item.

2.Where deficiencies in the system or performance are discovered, coaching is often an effective way to deal with them.

Choose an item.

3.When you are reviewing your business plan, it's important to be clear on how you will allocate your resources to make your strategy work.

Choose an item.

4.It's not important to prioritise resources.

Choose an item.

5.Collaborative organisational consulting is about encouraging individuality and independence of staff.

Choose an item.

6.A successful business plan should incorporate a set of targets and objectives.

Choose an item.

7.Budgets should be set for the year at a level appropriate to the expected income.

Choose an item.

8.A solid employee development program is just a "feel-good" Pacifier.

Choose an item.

9.While the overall plan may set strategic goals, these are unlikely to be achieved unless you use S.M.A.R.T. objectives or targets.

Choose an item.

10.Review processes should follow a continual assessment of your progress to date and an analysis of the most promising ways to develop your business.

Choose an item.