$(1)$ SUBJECT: Ticket for claim #$82492$ is resolved; Damaged product is not the responsibility of the vendor

$(2)$ Dear valued customer,

$(3)$ Upon receiving your complaint and description of a damaged product, an investigation was conducted to identify the source of the problem. All products from that particular batch underwent stringent quality controls. Any damage that had occurred must have occurred during transportation by a third$-$party vendor or by the customer after opening the package. We regrettably cannot accept any responsibility for any damages.

$(4)$ Please now that we value you as a customer. As a token of appreciation for you$$re loyalty, we have included a $10$ percent off coupon on your next purchase of more than $$100.$

$(5)$ Feel free to reach out with any questions.

Roberto Jimenez

Customer Service Representative

$5$e$.$ Which principle is most violated in Statement $5$

Which principle is most violated in Statement $5$ of the email?

Multiple Choice

keep your message brief yet complete

use greetings and names

apply the same standards of spelling, punctuation, and formatting you would for other written documents

provide a short, descriptive subject line

provide a descriptive signature block