1, Surrounding the core product with supplementary value-adding services is referred to as the augmented product. What could be described as core, facilitating, and supporting services of a child-care center? Refer to the Flower of Service Model as a base to answer

2, Bad working environments often translate into dreadful service where dissatisfied workers treat customers the way they are treated by their managers. Explain the cycle of failure within a high-end restaurant context and suggest ways for the organisation to move into the cycle of success.