1) SWOT analysis

2) Management functions. Analyze and share examples of all four management functions used in the case study.

3) Management Skills. Of the main management skills, and improvements.
 
 
 
 

 

 

Jumpin' Java -Part II Analysis The Main Crew of Jumpin' Java: Sally Cross-Founder of Jumpin' Java Kris Cross-Daughter of Sally and current CEO/Current Manager of Jumpin' Java Pat Smith-Assistant Manager Case Study Sally Cross learned the art of business, relationships, and offering great customer service from her parents. She spent her teenage years waiting on customers and cleaning tables at the family restaurant. Sure, the restaurant was known for their daily specials made from secret family recipes, but Sally's interest always went back to offering customers the perfect cup of coffee. She had a vision of a section on the menu specifically for an assortment of delicious coffees with just the right toppings. Sally could never talk her parents into putting her vision into action. Sally finished up high school and started working on her ideas and goals while attending college. Sally Cross founded Jumpin' Java in 1995. Jumpin' Java is located in the largest rural/Ag community in this area of the state, population of 7,000, with several small towns located within a 30-mile radius. A community college is located on the edge of town. Sally sits back and smiles as she looks at the business she worked tirelessly to build. For years, Sally ran Jumpin' Java as the only employee. As the owner, bookkeeper, HR department, marketing team, coffee maker, and custodian; she did it all. It wouldn't be unusual for her to work 60-70 hour a week. She worked over 200 days before taking her first day off. Jumpin' Java: Imagine: A cute little coffee shop located on the corner of the busy town square. Sally always wanted to add a drive-thru but just never got around to it. Jumpin' Java has the flair of Sally's personality. The teal colors and