1-

"Terri, I'm getting lost in the back-and-forth e-mail decision-making process in which our group is participating. Perhaps you can call a face-to-face meeting for the five of us, so that we can quickly make the decision and move on," said her assistant. "After all, e-mail is perhaps better used for

• making higher-quality decisions."

• making group decisions quickly."

• making group decisions that are more satisfying for members."

• communicating routine messages."

• solving complex problems."

2-

Kristina is the financial manager at a candy manufacturer. One of her duties is to make a budget that shows the forecasted receipts and expenditures of the company, the amount of working capital available, and the degree to which it should obtain funds from outside of the firm. Kristina makes this budget after all other budget estimates have been completed. Kristina is working on a __________ budget.

• master

• cash

• cost

• production

• sales