1 The ability to listen has been proven to dramatically improve the capabilities of a professional salesperson.

Select one:

True

False

2 Listening is the least developed skill amongst salespeople.

Select one:

True

False

3 Listening is a both complex process and a ____skill

Select one:

a. Emotional

b. Quality

c. Learned

d. Natural

4 Ineffective listening can damage relationships and deteriorate the trust that you have with your clients.

Select one:

True

False

6 List 4 of 8 ways to become the most effective listener.