1. The assumption that problems are complex and related to a situation and that solutions not only solve the problem but will also impact the rest of the organization is an example of

a. linear thinking b. systems thinking c. open thinking d. closed thinking

2. Bob rewards his employees when they perform well and punishes them when they don't. He is a proponent of the theories of

a. Skinner b. Maslow c. McClelland d. Hertzberg

3. Which of the following is NOT a management activity? a. planning b. coordinating c. leading d. designing

4. Bob is a linear thinker so he is best suited to make

a. non-programmed decisions b. programmed decisions c. standard decisions d. unusual decisions

5. As management activities increase,

a. leadership activities increase b. technical activities decrease c. leadership activities decrease d. delegation activities increase

6. The Hawthorne Experiments pointed the way to these factors

a. leadership b. management c. human relations d. job fractionization

7. The social responsibility audit is a part of the

a. the evaluative phase b. the assessment phase c. the analysis phase d. the social management process