1) The avoidance style of negotiation involves avoiding or ignoring the conflict. This may be appropriate when:

When the parties are capable of openly discussing the issues.

when to conflict involves "survival of the fittest"

the conflict is too minor to resolve.

When the person causing the problem is w\away on vacation and you want to solve the problem behind their back.

2)

The first step in the conflicts resolution process is to:

Clarify the perceptions of the parties

Implement the options with integrity

Collect all of the facts.

Decide whether there is a true disagreement or only a misunderstanding.

3) Which of the following is NOT a way that prejudicial attitudes are formed and maintained?

Through exposure to effective anti-discrimination training

From childhood experiences

From ethnocentrism

From economic factors

4)

The ADA

is a law that bans discrimination based on age

is a law that bans discrimination based on gender

is a law that bans discrimination based on religion based on

is a law that bans discrimination based on disability or handicap.