1. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset. Answer 4. Facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject. Answer 7. A plan of action or policy designed to achieve a major or overall aim. Answer 8. Every customer is different, and some may even seem to change week-to-week. Answer 9. Customers will feel even more valued if you treat them as important members this Answer 10. To occur or operate at the same time or rate Answer DOWN 2. The knowledge or mastery of an event or subject gained through involvement in or exposure to it Answer 3. Conformity in the application of something, typically that which is necessary for the sake of logic, accuracy, or fairness Answer 5. The ability to understand and share the feelings of another Answer 6. Over and over again; constantly