1. The Equal Pay Act prohibits differences in pay on account of race.

a. True

b. False

2. Service technology is characterized by limited customer contact.

a. True

b. False

3. In continuous process production, the entire workflow is mechanized in a sophisticated and complex form of production technology.

a. True

b. False

4. New-venture teams facilitate entrepreneurship within organizations.

a. True

b. False

5. The traditional dimensions of diversity include characteristics that often change across an individuals lifespan.

a. True

b. False

6. Many people believe that men make better managers because of their more collaborative, less hierarchical, relationshiporiented approach that is in tune with todays global and multicultural environment.

a. True

b. False

7. Recruiting activities can be divided into internal recruiting including promote-from-within policies and external recruiting including the use of headhunters.

a. True

b. False

8. The disparity between actual and desired performance levels is the need for change.

a. True

b. False

9. The unfreezing stage makes people throughout the organization aware of problems and the need for change.

a. True

b. False