1.

The first step in addressing a crisis that has just occurred is to:

Group of answer choices

implement the chosen solutions.

alert and assemble the CMT.

assign tasks and continue with the fact finding.

develop solution alternatives.

communicate with the media.

2.

The tragedy of the Sago Mine disaster in West Virginia, USA, illustrates the importance of having which type of information?

Group of answer choices

archived

computer

digital

accurate

written

3.

The French company, Dior, encountered some major damage to the Chinese market when which crisis occurred?

Group of answer choices

Actress Sharon Stone suggested the Sichuan earthquake might have been karma.

An advertising slogan used for a woman's purse was offensive to older people.

One of their cosmetics caused skin allergies.

There were no products offered to the male population.

The logo on one of their products was offensive to certain groups within China.