1. The following email is from Sam Smith (based in Toronto, Canada) to Jen Jones (based in Paris, France). Which component of this message is most likely to cause problems when communicating with an intercultural audience?

I have bad news: Globex rejected all our suggestions for their 2022 marketing campaign. I know your team worked hard, but unfortunately you will need to start over. I need your people to come up with some innovative ideas so we can triumph over the competition! Head office has given you a budget of $10,000 to come up with three new campaign ideas. I am looking forward to seeing the results!

Group of answer choices

Sentence length

Number formatting

Word choice

2. Which of the following is the most effective buffer for a negative message?

Group of answer choices

We received your application, but unfortunately you have failed to meet the hiring criteria and will not be offered the job.

You wont believe the news we have to share with our most valued customers!

We appreciate your continued business and want you to know that your satisfaction is our highest priority: use the enclosed $5 coupon towards any product in our catalog.

Thank you for your order: we appreciate your interest in our new line of earrings and are confident you will love them.

3. Which is the weakest example of cushioning negative information in a negative message?

Group of answer choices

Our hotel is fully booked from July 22-24, but we have room available from July 25th onwards.

Since the cost of parking passes is doubling next year, were offering a $100 voucher towards the purchase of a new bike or public transportation pass.

We received your short story but competition was intense and, unfortunately, we cannot publish your story, although we appreciate your application.

Although another applicant was hired, I appreciate your interest in the position and am happy to keep you in mind for future positions at our company.

4. Which of the following is the most effective closing for an indirect negative message?

Group of answer choices

Our new fragrance was wildly popular, with more than 800 orders placed daily: this unexpected demand has resulted in a temporary out-of-stock situation, but we will fulfill your order in 2-3 weeks.

Thank you for your continued patience: if you have any further questions or concerns, please let us know.

Once again, we apologize for the inconvenience caused by our shipping delays, but we look forward to working with you again in the future.

We appreciate your continued business and want you to know that your satisfaction is our highest priority: use the enclosed $5 coupon towards any product in our catalog.

5.Which stage of the writing process does this scenario best correspond to?

Sam removed her paragraph on red pandas once she found out that they are more closely related to raccoons than bears.

Group of answer choices

Drafting

Prewriting

Revising

Decoding