1. The functions of customer relationship management systems include which three of the following?

a. targeting profitable customers

b. customizing marketing messaging

c. improving pricing decisions

d. speeding the supply chain

2. During a project, it is determined that some of the necessary equipment will arrive 1 week later than anticipated. In order to keep the project moving, the project manager decides to begin the second step of the project before the first step is completed. During what phase of the project management process would this occur in?

a. execution phase

b. initiation phase

c. closure phase

d. planning phase

3. Which stage of the project management process involves documenting the lessons learned during the projects execution?

a. Documentation Stage

b. Review and Analysis Stage

c. Optimization Stage

d. Closure Stage